AI Concierge for hotels
A QR code in the room, and every guest has a concierge in their pocket: recommendations, bookings, hotel info, in their language, 24/7.
Riviera Palace Hotel
Scan me
your personal concierge, 24/7
Hello 👋How can I help you?
I'm your AI concierge. Ask me anything, at any hour, in your language.
Quick access
The reality
<3 s
average response time
day or night, with no queue
100 %
of your recurring questions
handled automatically, without involving your teams
24/7
your guests ask whenever they need to
weekends and public holidays included
13
languages spoken
detected automatically from the first message
AI guardrails
The agent answers only from your approved content: no hallucination, your data stays under control.
No app to install
A QR code in the room opens a web page. Nothing to download, no account to create.
GDPR / AI Act compliant
Built to the highest security standards: your data is protected end to end.
How it works
* with no app to install.
01
The guest scansA guest scans the QR code from their room: a question about the hotel, a restaurant idea, a booking request.
02
Agent processingThe agent works out the intent and draws the answer from your content: hours, services, Wi-Fi, recommendations around the hotel.
03
Answer and follow-upIt answers in seconds in the guest's language, and offers to reach the front desk when the request falls outside its scope.
Capabilities
Available at any hour
Nights, weekends and public holidays. No guest is left without an answer while the front desk is busy.
In the guest's language
Thirteen languages, detected automatically from the first message.
By voice or in writing
Guests speak or type, whichever they prefer, with nothing to install on their phone.
Recommendations around the hotel
Restaurants, activities, directions, backed by up-to-date place data.
Hotel info without the wait
Wi-Fi, spa hours, breakfast, room service: the answers come from your content.
The front desk one tap away
When a request falls outside its scope, the guest reaches your team straight from the screen.
Results
50,000+conversations handled
86%resolved without involving your teams
2xthe requests handled without going through the front desk
Platform
Your AI agent answers. Your dashboard shows you everything, in real time.
Dashboard · last 30 days
LiveInteractions
469
Accuracy
98%
Human transfers
12
In-room conversation · 6 messages
Today, 09:14
AI summary
The guest asks about spa hours. Answer given: closing at 9 pm. Booking offer sent.
Rendez-vous.ai
to you · 19:42
A customer would like to be called back
Quote request for a terrace, medium urgency. Contact details and conversation summary in your dashboard.
View the conversationSent automatically, the second the agent detected the request.
AI analysis · June
Generated automaticallyWhat worked well
91% of requests resolved without intervention. Appointment booking is your strong point.
Point to watch
Questions about delivery times are on the rise. The information is still missing from the knowledge base.
Recommendation
Add your delivery times by area: the agent will answer from the very first contact, before summer.
Process
We are not selling you a tool. We build your agent with you.
Day 01
Discovery call and audit
Our experts map out what you need
Day 03
Building the concierge
Your content, Wi-Fi, front desk, recommendations
Day 05
Testing phase
You chat with it, we tune it together
Day 07 · Live
Go live
QR codes in the rooms, nothing to install
Day 01
Discovery call and audit
Our experts map out what you need
Day 03
Building the concierge
Your content, Wi-Fi, front desk, recommendations
Day 05
Testing phase
You chat with it, we tune it together
Day 07 · Live
Go live
QR codes in the rooms, nothing to install
Curious what it would look like at your company?
Integrations
Your agent plugs into your calendar, your CRM, your support desk and your business software to answer with your real data.
FAQ
Answers to the questions we hear most often.
No. A QR code in the room opens a web page. Nothing to download, no account to create.
Seven days. We build the concierge with your content, you validate the answers, and the QR codes go into the rooms.
Thirteen languages, detected automatically from the first message, in writing as well as by voice.
It says so honestly and offers to reach the front desk. Your team receives the context, and we then teach the agent how to handle that request next time.
Yes. The conversations remain yours, hosted in Europe, in line with the GDPR and the AI Act.
Yes: your logo, the property name, your Wi-Fi code, your front desk number, your content and the agent's tone.
One more question? Write to us, or ask the agent, bottom right.
Ready to start?
Your customers get their answers, you get your time back. We'll show you everything in thirty minutes.
